Returns & Refunds Policy

Our Commitment to Quality

At E&M Morris, we take immense pride in the quality of our artisanal products and the care with which we package and ship them. Your satisfaction is our highest priority. We understand that on rare occasions, a product may not arrive in the pristine condition we intend.

Our Policy on Returns

Due to the perishable nature of our fine food products, we do not accept general returns. However, if you receive an item that has been damaged during transit, or if you have received an incorrect item, we are committed to making it right.

Reporting a Damaged or Incorrect Item

Should you need to report an issue with your order, please adhere to the following process:

1. Timeframe: You must notify us within 24 hours of receiving your delivery. We cannot process claims made after this window has passed.

2. Procedure: Please send an email to our head of customer care, nicolle@emmorris.co.za.

3. Required Information: Your email must include:

   • Your full name and order number.

   • A clear photograph of the damaged or incorrect product, including the packaging. This is essential for our team to verify the issue.

Our Resolution Process

Once we receive your email, our team will review the information and the photographic evidence. Upon verification of the claim, we will process a full refund to your original payment method.

Please allow 5-10 business days for the refund to reflect in your account, as processing times can vary between financial institutions.

We thank you for your understanding. Should you have any questions about this policy, please do not hesitate to contact us.